Technical Support
Something as simple as ABCs could still present problems to an average visitor. Provide channels - ticketing, live chat, call support - to address queries so you never lose a customer.
A Closer Look
The Technical Customer Support module offers a host of benefits. Let’s explore further.
Ticketing system
Integrate ticketing technical support to let your visitors generate tickets and receive responses on the website or in their inbox.
Live chat
Provide live chat as a channel for queries that are more time-sensitive, or for visitors who do not prefer generating tickets.
Call ssupport
Integrate call center support as an additional layer of support, more accessibility, and quicker responses.
Technicians on demand
Powered by AI – supported by humans. We always have a team of trained technicians ready to step in when AI falls short.
24/7 support
Our AI-Human system is available round the clock to ensure your customers receive responses anywhere, anytime.
Affordable
In-house customer support teams are expensive to train and maintain - outsource it to us for a fraction of the price.
Maximizing Your Potential
Explore what providing multiple levels of technical support can do for your business.
What the technical support module offers
The technical support module offers three distinct channels of support to your customers - ticketing support, live chat, and call center support. These channels provide technical and non-technical support to your visitors.
Through the module, you offer:
Multiple channels for support
Comprehensive assistance
How the module improves customer experience
When customers have access to support, they feel more connected to you - the seller. Also, availability of support ensures your customers order the parts they need instead of navigating away in search of assistance.
The module ends up:
Making you more reliable
Boosting your sales
Why you need the technical support module
Macaan provides multiple support channels to your customers affordably. You do not have to put in the effort & resources to hire, train, and retain technicians for any of the three services in this module.
This means:
No costs for in-house team maintenance
Increased focus on core business processes
Frequently Asked Questions
Why do I need the Technical Support module?
How does the Technical Support module help my customers?
What do you mean by “module”?
Can I implement the Technical Support module alone or do I need the full suite?
How soon can I have this module functional on my site?
Q: Why do I need the Technical Support module?
A: If your website caters to appliance and HVAC users and you are seeing high bounce rates, then this product is for you. This module will help you convert visitors to customers by establishing multiple efficient communication channels between you and them.
Q: How does the Technical Support module help my customers?
A: The module makes it easy for your visitors to access quick and efficient customer support, leading to faster troubleshooting and an increase in sales and average order value.
Q: What if I need only one customer support channel?
A: If you only require one support channel i.e. just ticketing, just live chat, etc, or a combination of any two, that can also be arranged. After all, you know your business best!
Q: Can I implement the Technical Support module alone or do I need the full suite?
A: While we recommend the full suite for an unmatched customer experience, you can choose to use just this module as well.
Q: How soon can I have this module functional on my site?
A: Based on your particular requirements, our team can have this up and running for you within 2-30 working days.
