Insights Panel

When data and AI come together, powerful things happen. Explore how Macaan’s Insights Panel improves technical customer support through generative AI.
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Features and Benefits

Let’s see what the Insights Panel module offers to your part-selling business.
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Access to info

Contextually relevant information is brought to a support technician’s fingertips -decreasing response time and error rate.
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Updated data

Diligently updated databases - access to fresh data that contributes to better customer support.
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AI-powered

Leverage the power of generative AI to improve the responses that go out to your customers.
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Rigorously trained

A decade’s worth of data forms the base of this AI model’s training - and continues to be enriched every day.
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Affordable

Hiring and training technicians until they are 100% perfect is expensive. Let AI make your customer support affordable.
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Improved order value

With previous support data available, increasing average order value becomes easier by suggesting additional parts.

Learn more about our key features

The Insights Panel is a game-changer when it comes to customer support - let’s explore further.
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What the insights panel offers

The AI model makes contextually relevant information readily available to support agents. This information is a result of rigorous training on almost 10 years’- and counting - worth of home management and repair data.
  • Provides ticket-relevant information to the technician
  • Keeps learning & is adaptable
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Why you need the Insights Panel module

Making this information available gives your support team quick access to AI-generated responses, and full control over changing them if needed. This also ensures all relevant parts are suggested to customers.
  • Reduce response time
  • Increase average order value
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How it helps your customers

Your customers receive correct responses, faster. They are also provided with parts related to their repair that they or a technician may miss. This ensures a better customer experience overall.
  • Have more satisfying experiences with your technical support
  • Higher return rate

Frequently Asked Questions

Why do I need the Insights Panel module?
How does the Insights Panel module help my customers?

What do you mean by “module”?

Can I implement the Insights Panel module alone, or do I need the full suite?

How soon can I have this module functional on my site?

Q: Why do I need the Insights Panel module?

A: If you provide technical customer support on your repair parts website, then using this product will ensure you improve your support team’s performance, provide more efficient customer support, and convert more visitors.

Q: How does the Insights Panel module help my customers?

A: The module makes it easy for your support agents to provide correct information faster, ensuring your customers do not have to wait long for responses - this makes for exceptional customer experience.

What do you mean by “module”?

A: Macaan is an appliance experience suite, made up of multiple “modules” that create the full 360 experience. Insights Panel is one such “module”.

Q: Can I implement the Insights Panel module alone, or do I need the full suite?

A: While we recommend the full suite for an unmatched customer experience, you can choose to use just this module as well.

Q: How soon can I have this module functional on my site?

A: Our team can have this up and running for you within 2 to 4 working days.

Homes Are The Same Everywhere

If you are in the home management and repair industry, we are sure to have a solution to the problems you are facing. Let’s get in touch.
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