Our Products
Macaan is a product suite that gives your customers a comprehensive, 360 appliance and HVAC experience. Our modules offer carefully curated databases, intricately packaged repair insights, and improved customer experience.
Multiple modules designed to boost sales
Databases built with +10 years of experience
AI and Humans, hand in hand
Features & Benefits
What do our products give you?
Product Information
Crucial, basic information to familiarize your customers with their appliances
Repair Insight
Data to help your customers understand where a repair is needed, and what to order
Technical Support
Live chat, ticketing and call support for technical and sales queries to improve customer experience
Macaan Modules
Let’s explore in details the modules that make Macaan a futuristic power suite.
Model View
When your customers click on a model listing or come from a Google redirect, Macaan's Model View module takes center stage. This comprehensive module offers customers an image of their appliance along with crucial details such as subcategories, power information, capacity, weight, and dimensions – essential information for any appliance user.
Parts Compatibility
Within seconds, our Parts Compatibility module empowers your customers with accurate compatibility information. This ensures that the average DIY enthusiast can repair with confidence. Compatibility information resolves hesitations and accelerates the purchasing decision.
Exploded Views
The Exploded Views module accelerates the part-location process by integrating detailed diagrams with numbered parts lists. This enables customers to swiftly identify and order the required components. "Interactivity" makes this better, allowing direct ordering by hovering over the desired part.
Error Codes
Macaan's Error Codes module is a one-stop solution for understanding and resolving issues with household appliances. Offering a complete set of error codes, each code comes with a clear explanation of the problem and step-by-step instructions for resolution, coupled with the required repair parts, streamlining the process from identifying the issue to making a swift and informed purchase.
Manuals Lookup
The Manuals Lookup module ensures your customers find essential appliance documentation easily on your platform, avoiding the hassle of searching through cluttered drawers. Your visitors get immediate access to manufacturer-issued documents like User Manuals, Energy Guides, Installation Instructions, etc.
Technical Support
Integrate our Technical Support module for improved customer satisfaction & sales. Visitors can submit tickets, start a live chat, or hop on a call for anything: compatibility confusion, installation instructions, troubleshooting, etc. Our team, supported by AI, offers quick & thorough assistance, reinforcing trust & boosting sales.
Insights Panel
The insights panel is a tool that provides AI-generated insights based on training and historical data. This Generative AI addition reduces error rate and response time and ensures your visitors have access to comprehensive responses. Humans and AI, hand in hand.
